As a Customer Success Representative at Voiply, my role is to establish positive relationships with clients and respond promptly to inbound calls from customers and colleagues. However, what sets me apart is my determination, eagerness to learn, flexibility, confidence, and ambition.

Outside of work, I value spending quality time with my family, going to the beach on weekends, and indulging in online games during my spare time.

One important lesson that has deeply impacted my life is the importance of working hard to achieve my dreams. This belief has helped me overcome challenging situations, such as dealing with irate customers, while maintaining a high level of professionalism and respect.

To stay up-to-date with changes in the industry, I make it a priority to read every update provided by my team and am not afraid to ask questions to enhance my comprehension. Additionally, I stay motivated by setting goals for myself and consistently striving to learn new skills.

If you're new to Voiply working in a similar role to mine, my advice would be to stay open-minded, extend your patience, and be receptive to constructive criticism. Continuously improve your skills, be confident, and be eager to learn.

While I haven't been involved in any specific projects or initiatives as of yet, a personal goal of mine is to build a house for myself and my son. Becoming a single mom 10 years ago has reminded me that good things don't come easy, and I am determined to achieve this dream.

Looking back into my childhood, my dream profession was to become a successful doctor/physician. However, my current role at Voiply has brought out my creative side by encouraging teamwork and collaboration to generate new ideas and solve complex problems.

In conclusion, while achieving success both professionally and personally may come with different challenges, it's essential to stay motivated by setting goals and continuously learning to improve what we do every day.